Privacy policy

Privacy Policy

Last Updated: February 15, 2025

This Privacy Policy describes how Forbidden Cosmetics (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from forbiddencosmetic.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: We use your personal information to fulfill your orders, process payments, send notifications related to your account, and manage your account. We may also use your information to provide customer support and improve our services.

  • Marketing and Advertising: We may use your personal information to send marketing communications and show you relevant advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding potential fraudulent, illegal, or malicious activity. We recommend that you take steps to protect your account credentials, as you are responsible for securing your account. If you believe your account has been compromised, please contact us immediately.

  • Communicating with You and Service Improvement: We use your personal information to improve our services and respond to your queries. This includes providing you with customer support and using data analytics to enhance our offerings.

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about how you use our Site. These technologies help us understand user behavior, improve the functionality of our Site, and customize your experience.

Most browsers automatically accept cookies by default, but you can choose to set your browser to reject or remove cookies. Please note that disabling cookies may limit your ability to use some features of our Site.

For more information on how we use cookies, please visit Shopify’s Cookie Policy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, or other reasons as described in this Privacy Policy. Such disclosures may include:

  • With vendors and service providers who perform services on our behalf (e.g., IT management, payment processing, customer support).
  • With business and marketing partners to provide services and advertise to you.
  • With affiliates or within our corporate group for business purposes.
  • To comply with legal obligations, such as subpoenas or search warrants, or to protect our rights and the rights of our users.

We do not sell or rent your personal information to third parties.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of these third-party websites, and we recommend reviewing their privacy policies before sharing any personal information.

Children's Data

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under this age. If you believe that we have inadvertently collected such information, please contact us immediately, and we will delete it.

Security and Retention of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your data.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access: Request details about the personal information we hold about you.
  • Delete: Request the deletion of your personal information.
  • Correct: Request that we correct inaccurate personal information.
  • Portability: Request a copy of your personal information in a commonly used format.
  • Restriction of Processing: Request that we limit the processing of your personal information.
  • Withdrawal of Consent: Withdraw your consent where we rely on it for processing your data.

Managing Communication Preferences

You can opt-out of marketing emails by following the unsubscribe instructions in those communications. However, we may still send you non-promotional emails related to your account or transactions.

Complaints

If you have complaints regarding the processing of your personal information, please contact us. You may also lodge a complaint with your local data protection authority if you are dissatisfied with our response.

International Users

We may transfer, store, and process your personal information outside of your country of residence. By using our services, you consent to this transfer.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Email: Forbiddencsmtx@gmail.com